Account
Covering common questions related to Fulcrum user accounts and plans.
How do I cancel my Fulcrum plan?Steps to cancel your Fulcrum plan
Fulcrum Third-Party Subprocessors
Australian Sign-up & Use DirectionsThis is ONLY for Australian users that are hosting their data in AU.
European Union Sign-up & Use DirectionsThis is ONLY for users that are hosting their data in EU.
Canada Sign-up & Use DirectionsThis is ONLY for users that are hosting their data in Canada.
Updating Your User ProfileManage your user account details, including your name, email address, time zone, and password.
I forgot my password. What can I do?Directions on resetting your Fulcrum user account password.
Changing Your PasswordDescribes how to update your password within the Fulcrum web app to maintain account security.
I am getting an expired token message when setting or resetting my password, what should I do?Steps you should take to when getting an expired token message.
What are the requirements for user account passwords?Password requirements
Updating Your Profile IconPersonalize your user account by uploading a profile icon that appears across activity feeds and collaboration tools within Fulcrum.
Changing Your User Email AddressDirections on setting the email address associated with your Fulcrum user account.
What does the time zone selector on the profile tab of the settings page do?What setting the timezone on the profile tab does.
How do I unlock my account?
Mobile: Authentication ErrorThis article describes what to do if you receive an Authentication Error message on the iOS or Android apps.
Creating a New OrganizationLearn how to create and manage multiple organizations using a single Fulcrum user account.
How does Fulcrum work with multiple users?Frequent questions and more information about how Fulcrum works with multiple users.
Configuring Your Organization's ProfileLearn how to set up or update the key details for your organization, including the address, description, and profile image.
Setting an Organization IconCustomize your organization’s branding by uploading a corporate logo or icon for visual context within the Fulcrum platform.
Where can I find out which features are in which plan?How to determine the differences between plan types.
How many apps/forms can there be in my Fulcrum plan?The limits on how many apps that you can have in your Fulcrum plan.
What is our media storage quota?How much media storage in included in each plan and what counts towards the media storage quota.
Viewing and Managing Media StorageExplains how to monitor your organization's media usage and how to adjust your storage capacity as your data collection needs grow.
How do I add more media storage to my plan?How you can add increase the amount of media storage that you have in your plan.
How do I upgrade or downgrade my subscription plan?How to change the subscription type your plan is using.
How do I change what organization I have active?How users that are members of multiple organizations can change which plan they are accessing.
What is the Developer Pack?Describes what the Developer Pack includes and how to enable it on your Fulcrum plan.
Deleting a user account or organization.How to get your user account or plan deleted for GDPR compliance.