Account
Covering common questions related to Fulcrum user accounts and plans.
By Coleman and 6 others7 authors30 articles
- How do I cancel my Fulcrum plan?Steps to cancel your Fulcrum plan
- Fulcrum Third-Party Subprocessors
- Australian Sign-up & Use DirectionsThis is ONLY for Australian users that are hosting their data in AU.
- European Union Sign-up & Use DirectionsThis is ONLY for users that are hosting their data in EU.
- Canada Sign-up & Use DirectionsThis is ONLY for users that are hosting their data in Canada.
- Updating Your User ProfileManage your user account details, including your name, email address, time zone, and password.
- I forgot my password. What can I do?Directions on resetting your Fulcrum user account password.
- Changing Your PasswordDescribes how to update your password within the Fulcrum web app to maintain account security.
- I am getting an expired token message when setting or resetting my password, what should I do?Steps you should take to when getting an expired token message.
- What are the requirements for user account passwords?Password requirements
- Updating Your Profile IconPersonalize your user account by uploading a profile icon that appears across activity feeds and collaboration tools within Fulcrum.
- Changing Your User Email AddressDirections on setting the email address associated with your Fulcrum user account.
- What does the time zone selector on the profile tab of the settings page do?What setting the timezone on the profile tab does.
- How do I unlock my account?
- Mobile: Authentication ErrorThis article describes what to do if you receive an Authentication Error message on the iOS or Android apps.
- Understanding Password Reset ExpirationThis article explains the duration for which Fulcrum password reset links remain valid and the steps to take if you encounter an expired token.
- Signing In to Fulcrum for the First TimeGet up and running in Fulcrum — whether you created your own account or were added to an organization by a colleague.
- Creating a New OrganizationLearn how to create and manage multiple organizations using a single Fulcrum user account.
- How does Fulcrum work with multiple users?Frequent questions and more information about how Fulcrum works with multiple users.
- Configuring Your Organization's ProfileLearn how to set up or update the key details for your organization, including the address, description, and profile image.
- Setting an Organization IconCustomize your organization’s branding by uploading a corporate logo or icon for visual context within the Fulcrum platform.
- Where can I find out which features are in which plan?How to determine the differences between plan types.
- How many apps/forms can there be in my Fulcrum plan?The limits on how many apps that you can have in your Fulcrum plan.
- What is our media storage quota?How much media storage in included in each plan and what counts towards the media storage quota.
- Viewing and Managing Media StorageExplains how to monitor your organization's media usage and how to adjust your storage capacity as your data collection needs grow.
- Increasing Media StorageLearn how to expand your organization's storage capacity by adding blocks to your current plan.
- How do I upgrade or downgrade my subscription plan?How to change the subscription type your plan is using.
- How do I change what organization I have active?How users that are members of multiple organizations can change which plan they are accessing.
- Developer Pack (API and Webhook access)Describes what the Developer Pack includes.
- Deleting a user account or organization.How to get your user account or plan deleted for GDPR compliance.