If you're looking to adhere to EU data residency requirements, Fulcrum offers an EU instance where all data collected on that instance remains within the EU. To use our EU app you will need to sign up for a new account in EU. You can use the same email address that you use for the US instance, but make sure the web address is correct when logging in.
To sign up for an account in the EU you will need to visit:
https://www.fulcrumapp.com/lps/free-trial-eu/
2. Enter your email address and create a password. Then, verify your email and fill out a form to complete the signup process. Once completed, you will have an account in Fulcrum’s EU instance.
3. To use the mobile app with your new EU instance, you will need to tell the app which instance you want to use. First, you will want to sign out of any current session. Once back at the sign-in screen, you can double-tap on the Fulcrum logo.
4. This will navigate you to a device settings page where you can configure the app to use the EU instance. On this screen, change the hostname configuration setting to European Union. This will change the hostname from api.fulcrumapp.com to api.fulcrumapp-eu.com.
You can now click Save on this screen and sign in with the credentials that you have made for the EU Fulcrum account.