Understanding Plan Cancellation
Before proceeding, please be aware of the following impacts:
There is no way to recover data from a canceled plan. Once a plan is canceled, all data and apps are scheduled for deletion. Data is retained for 90 days in the active database and an additional 90 days in backup storage before permanent removal. Ensure you export all data before canceling.
How to Cancel Your Plan
To complete this task, you must be a member with the Owner system role or a custom role with "manage subscription" permissions.
Navigate to Billing: Open the Fulcrum web app and select the Billing tab located in the sidebar on the left side of the screen.
Locate Cancellation Option: Scroll to the very bottom of the Billing page.
Confirm Cancellation: Select the option to cancel your plan.
Alternative: Minimizing Costs Without Data Loss
If your project is temporarily suspended or finished but you intend to use Fulcrum again, consider reducing your active user licenses instead of canceling.
Remove Members: Remove all users except for the owner.
Retain Data: This keeps your apps and data intact within the organization.
Efficiency: This reduces monthly costs while ensuring a faster startup time for future projects.
Notes
Exporting data must be performed manually prior to the cancellation request to ensure no loss of information.