If you wish to cancel your Fulcrum subscription or trial, you can do so through the billing section of the Fulcrum web application.

If you are looking to remove user/members from your plan, it is best to use the remove member option found on the member permissions page. This will remove the user from your plan and prevent that user account from being able to access your plan. This will allow you to use the user account again in the future.

If this is a request to delete an organization, please have the person that has the role of owner in that plan email us from the email address associated with their Fulcrum user account. The email with this request should be sent to support@fulcrumapp.com.

If this is a request to completely delete a user account, please have the person that is the user of that user account email us from the email address associated with their Fulcrum user account. The email with this request should be sent to support@fulcrumapp.com. If the user account is associated with an active Fulcrum organization, then we will notify the plan owner that this will take place.

NOTE: In either case of deleting an organization or deleting a user account, this process can take up to 30 days for the request to be completed.