Issues were introduced as part of Fulcrum's Intelligent Team Automation functionality. Issues represent problems or observations found in the field. The issues list allows you to view all the issues for your organization to track resolution and look at issue trends.

NOTE: Your organization may not have our new Intelligent Team Automation functionality enabled. Please contact support@fulcrumapp.com if you are interested in enabling this functionality.

Cards at the Top of the Issues List

The cards at the top of the issues list provide a quick snapshot of key metrics.

  1. Urgent Items - This is the number of issues with a priority of either critical or high.

  2. Issue Count by Type - This shows the total number of issues and then a breakdown by issue type.

  3. Needs Resolution - This is the number of issues with a needs resolution status.

Filtering

There are multiple ways to filter the list.

  1. Type a search value into the Search field.

  2. Select + Add Filter to filter based on selected fields. You may add multiple filters this way.

Sorting

To sort the list, click on the header of the column you would like to sort by. Click again to sort in the opposite direction. It's that easy!

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