Occasionally records may be missing from your mobile device or you may still have records on your device that have been deleted.

In either case you should first sync your device by tapping the blue arrow circle in the top right corner. If there are any error messages while syncing (check for red Xs next to any records, and tap the red X for more information) and you are unable to resolve the issue with the on-screen instructions, then please reach out to our support team via the red chat bubble in the bottom right of the web application.

If records are still missing in a given app on your device, make sure that filters are disabled. To do this, tap into any of your organization's apps on your mobile device, then tap Filter at the bottom. To disable filters, make sure that the Enable Filters slider is set to inactivate (press the slider so the white circle is on the left side of the bar).

The next step for both issues is to reset the records cache by going to Settings > Data Management > Reset Records Cache. Please note that doing so will not delete any un-synced records. After doing this, re-sync your device. Click one of these links for more information on mobile app settings: iOS / Android

If you are still encountering issues, a fresh install may help. Try deleting the Fulcrum app, and then redownloading it from the app / Google Play store.

Still experiencing your issue? Please reach out to our support team via the red chat bubble in the bottom right of the web application. We'd be happy to help you solve your issue!