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How do I add or import new users to my plan?
How do I add or import new users to my plan?

Inviting or importing user accounts to be members of your Fulcrum plan.

Mike Meesseman avatar
Written by Mike Meesseman
Updated over a week ago

Fulcrum is a multi-user system, allowing you to add user accounts to your plan for team-based data collection and collaboration. Adding new users as members to your plan is easy: By visiting the member settings page, you can quickly add or invite new users to be members in your Fulcrum plan.

Adding a New Member to Your Plan

From the homepage:

  1. Click on the Members tab. 

  2. Click Add Members to start the process. 

This will display the add member popup window:

Step 1 Add Members to your Organization

To add members you can either fill out the email address, first name, last name, and role of the users you want to add or you can choose the import CSV button to import a list of these users. 

If you choose to import users the CSV file that you upload should contain a column for email, last_name, first_name, and role.  The importer will parse out each line of your file and fill in the dialog box. If your import is successful you will get a Successfully Imported message.  You can add additional members at this time by pressing the Add Another Member button. 

An example of an import file can be seen below.

If you wish to invite more than one user, click the "Add Another Member" button. 

  • Note: this button only become select-able once the entire row has been filled out.

Step 2 Add to Groups

Click Select Groups to add the user(s) to groups. Adding members to a group gives them access to the group's apps, map layers, and projects.

Step 3 Manage Individual Access

Click the three select buttons to grant the member(s) individual access to apps, layers, and projects.

If a member has access to one of these items via a group, the items are automatically added to the right side of the transfer list, and there will be an "Access via Group" note. The items cannot be removed via individual access management. To remove access to one of these items, the member or the item must be removed from the group.

Step 4 Add a note to the invitation email (optional)

Optionally, you can add a custom note that is included in the invitation email that is sent to the user.

Review Changes 

The last step is to click the review changes button. This will display a summary page where you can see the members you are adding and the amount that your plan will be charged. 


  • When a new user is added the cost per user is prorated based on the time remaining in the current billing cycle.

  • The Add Members button will be greyed out if you have reached your plan's specified maximum user count. Plans will not have a maximum user count unless specified in an agreement with your account executive.

  • If you remove a user before adding a new user, the new user will take the place of the removed user and your plan will not be charged.

  • It is important to note that the "Review Changes" button will not be clickable unless all the cells in all rows for the members are filled out.  (screenshot below)

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