Fulcrum checks every new password against a set of security requirements. This article explains what those requirements are and how to resolve the most common errors when you set a password for a user account.
Password requirements
A password must meet all of the following requirements:
Contains at least 8 characters.
Contains at least one uppercase letter.
Contains at least one lowercase letter.
Contains at least one number.
Is not a commonly used password. This includes common passwords with punctuation added at the end. The check is not case sensitive.
Does not contain part of your first name, last name, or email username that is 4 or more characters long. The check is not case sensitive, and the email domain is not included in the check.
Does not contain control characters, such as a line break. Spaces, punctuation.
Commonly used passwords
Fulcrum rejects passwords that appear on a list of commonly used passwords, even when the password meets all of the other requirements.
Adding a number or symbol to a common word does not make it a secure password. For example, a dictionary word followed by a number and a symbol can still be rejected.
If you see an error that your password is commonly used, choose a different password that is longer and unique to you.
Troubleshooting a rejected password
If Fulcrum does not accept your password, check the following:
Confirm the password has at least 8 characters, one uppercase letter, one lowercase letter, and one number.
Confirm the password does not include 4 or more consecutive characters from your first name, last name, or email username.
Replace any common word, or any common word with a number or symbol added, with a longer password that is unique to you.
Enter the password again and save.
Notes
The check for commonly used passwords has been expanded. A password that was accepted in the past may be rejected when you set it again.
The same requirements apply when an Owner sets a password for another user.