Overview
If the Fulcrum app does not rotate from portrait to landscape mode while capturing photos on an iPad, the issue may be related to the device’s Multitasking settings in iPadOS.
Recent versions of iPadOS allow apps to run in windowed mode, which can prevent certain apps from rotating correctly when using the camera.
Switching the device to Full Screen Apps resolves this behavior and allows the camera to rotate normally while taking photos.
Identifying the Cause
When windowed apps are enabled in iPadOS, applications may run in a floating or split view environment. In this mode, some apps—including Fulcrum—may not rotate correctly when accessing the camera.
Changing the multitasking setting to Full Screen Apps allows the app to use the device’s orientation properly.
Enabling Full-Screen Mode
Follow the steps below to enable full-screen mode for apps on your iPad.
Step 1: Open the Settings App
On your iPad, open Settings.
Step 2: Navigate to Multitasking Settings
Scroll down the left-hand menu and tap Multitasking & Gestures.
Step 3: Enable Full-Screen Apps
Select Full Screen Apps. This setting disables windowed mode and forces apps to utilize the entire display.
Step 4: Restart the Fulcrum App
Close the Fulcrum app completely.
Reopen the app.
Step 5: Verify Photo Capture
Open a record in Fulcrum.
Try capturing a photo again.
The camera should now rotate correctly between portrait and landscape modes.
Devices Affected
This behavior may occur on devices such as:
iPad (10th generation)
Other iPads running recent versions of iPadOS
Notes
This behavior is related to iPadOS system settings, not a bug in the Fulcrum app.
Enabling Full Screen Apps ensures that the app can use the device’s orientation normally.
If the issue persists, restarting the device may help refresh the settings.