Paying your invoice with us is quick, easy, and secure. By using our online payment portal, your payment is applied to your account automatically, ensuring your subscription status is updated instantly. This is the fastest way to pay and helps prevent any disruption in your service.
This guide will walk you through the simple steps to pay your invoice online.
Step-by-Step Guide to Paying Your Invoice
Step 1: Locate Your Payment Link
To begin, you need to access our secure payment portal. There are two easy ways to do this:
Option A: From the Email Body - In the invoice email you received, click the blue button that says "Schedule or pay now".
Option B: From the PDF Attachment - Open the detailed invoice PDF attached to the email and click the "Pay online" link located under the invoice total.
Both of these options will take you to the same payment page.
Step 2: Review Your Invoice in the Portal
You will be directed to a secure portal where you can see a summary of your invoice, including the total amount and the due date. You can also download a copy by clicking the "Invoice PDF" button.
Step 3: Select Your Payment Method
Next, choose your preferred method of payment from the list provided. Clicking on an option will reveal the fields required to complete the payment.
A) Pay with Card
Note: This option is only available for invoices under $25,000 USD.
Select "Card" from the list.
Enter your credit or debit card number, expiration date, CVC, and billing information.
B) Pay with a US bank account (ACH)
This option allows for a direct debit from a US-based bank account.
Select "US bank account". You will be prompted to search for and log in to your bank securely using your online banking credentials to authorize the payment.
C) Pay with Bank transfer
If you select "Bank transfer", the portal will display the specific bank details you need to initiate a wire or bank transfer from your bank's website or portal.
Use the following information to make your payment:
Bank name: Wells Fargo
Routing number: 121000248
Account number: 40630211442855621
SWIFT code: WFBIUS6SXXX
Reference: Please include your Invoice Number (e.g., A123B123-0000)
Note: Bank transfers can take up to two business days to be reflected in your account.
D) Pay with Pre-authorized Debit (Canada Only)
Note: This option is available exclusively for customers in Canada paying with a Canadian bank account.
The process is similar to the "US bank account" option, where you will securely connect your bank account to authorize the debit.
Step 4: Confirm and Finalize Your Payment
After entering your payment details, click the blue "Pay $[Amount] now" button to process the payment immediately. Alternatively, you can click "Schedule payment" to arrange for the payment to be made on a future date.
Important Note for Existing ACH/Bank Transfer Customers
If you have previously paid via ACH or Bank Transfer directly to our company bank account (Fulcrum / Spatial Networks, Inc.), we ask that you please set up all future payments using the online link provided in your invoice as described above.
This process routes the transfer through our payment provider, Stripe, and ensures that your payment is credited to your account automatically and instantly. This helps prevent payment application delays and potential service interruptions.
Frequently Asked Questions (FAQ)
Is my payment information secure?
Yes. All payments are processed through Stripe, a certified PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
How long does it take for the payment to process?
Credit Card: Payments are processed instantly.
US bank account (ACH) and Pre-authorized Debit: Payments typically take 3-5 business days to fully clear.
What if my payment link has expired or doesn't work?: Please contact our billing team, and we will issue a new invoice with an active payment link right away.
If you have any questions or encounter any issues, please don't hesitate to contact our Billing team at billing@fulcrumapp.com.