Your web browser stores copies of pages, images, and other files in its cache so that sites load faster. Sometimes the stored copies become outdated or damaged, and the Fulcrum web app can load slowly, display incorrectly, or not show recent changes. Clearing your browser cache removes these stored copies so that the browser downloads fresh ones.
For the list of supported browsers and versions, see What web browsers are supported by Fulcrum?
Clearing cookies and site data signs you out of websites, including the Fulcrum web app. To stay signed in, clear only the cached images and files. Save any unsaved work in Fulcrum before you start.
Testing in a private window first
Before you clear your cache, check whether the cache is the cause. A private window starts without your saved cookies and site data, and it usually turns off browser extensions.
Open a private window in your browser.
Browser | Menu | Keyboard shortcut |
Chrome | More (three dots), then New Incognito window | Ctrl + Shift + N (Windows or Linux), Command + Shift + N (Mac) |
Edge | Settings and more (three dots), then New InPrivate window | Ctrl + Shift + N (Windows), Shift + Command + N (Mac) |
Firefox | Menu button, then New private window | Ctrl + Shift + P (Windows or Linux), Shift + Command + P (Mac) |
Safari on a Mac | File, then New Private Window | Shift + Command + N |
Go to the Fulcrum web app and sign in. A private window doesn't share your signed-in sessions.
Repeat the action that didn't work.
Compare the result:
It works in the private window: Stored files, cookies, or an extension in your regular window are the likely cause. Clear your cache using the steps for your browser below.
It doesn't work in the private window: Clearing the cache is unlikely to help. Try another supported browser, then contact Support. See After you clear the cache.
Close the private window when you finish.
Clearing the cache in Chrome
Open Chrome.
At the top right, select the Chrome menu button, then select Delete Browsing Data….
Choose a time range, such as All time.
Select Cached images and files. To stay signed in, clear the check box for Cookies and other site data.
Select Delete data.
Keyboard shortcut: On Windows or Linux, press Ctrl + Shift + Delete. On a Mac, press Shift + Command + Delete.
Expected outcome: The Fulcrum web app downloads fresh files the next time you open it.
For more details, see Clear cache & cookies in the Google Chrome Help Center.
Clearing the cache in Edge
Open Microsoft Edge.
At the top right, select Settings and more (the three dots), then select Settings.
Select Privacy, search, and services.
Under Clear browsing data, select Choose what to clear.
Choose a time range, such as All time.
Select Cached images and files. To stay signed in, clear the check box for Cookies and other site data.
Select Clear now.
Shortcut: In the Edge menu, select Delete Browsing Data…, or press Shift + Command + Delete on a Mac, to open this window directly.
Expected outcome: The Fulcrum web app downloads fresh files the next time you open it.
For more details, see View and delete browser history in Microsoft Edge on the Microsoft Support site.
Clearing the cache in Firefox
Open Firefox.
Select the menu button (three horizontal lines) at the top right, then select Settings.
Select Privacy and security on the left.
In the browsing data section, select Clear browsing data to open the Delete browsing data window.
In the When list, choose Everything or a shorter time period.
Select Temporary cached files and pages. To stay signed in, clear the check box for Cookies and site data.
Select Delete.
Expected outcome: The Fulcrum web app downloads fresh files the next time you open it.
For more details, see How to clear the Firefox cache on the Mozilla Support site.
Clearing the cache in Safari
Safari on a Mac
Open Safari.
In the menu bar, select Safari, then select Settings….
Select the Advanced tab, then select Show features for web developers.
4. In the menu bar, select Develop, then select Empty Caches.
Keyboard shortcut: After the Develop menu is on, press Option + Command + E to empty the cache.
Emptying the cache doesn't sign you out of websites. To remove all website data, including cookies, select the Privacy tab in Settings, select Manage Website Data, then select Remove All. This signs you out of websites.
For more details, see Clear your browsing history in Safari in the Safari User Guide.
Safari on an iPhone or iPad
Open Settings, then select Safari.
Select Clear History and Website Data.
Select Clear History and Data to confirm.
On an iPhone or iPad, this also clears your browsing history and signs you out of websites.
For more details, see Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch on the Apple Support site.
After you clear the cache
Close all browser windows, then open your browser again.
Go to the Fulcrum web app. If you cleared cookies and site data, sign in again.
If the problem continues, contact Support through the chat in Fulcrum or by email at [email protected]. Tell us which browser and version you use.
Notes
The screenshots show each browser's default selections. Follow the numbered steps for the options to select or clear.
The first time a page loads after you clear the cache, it can load more slowly. Pages speed up again as your browser stores fresh copies.
Clearing your browser cache doesn't delete any data in Fulcrum.
This article covers web browsers on a computer, iPhone, and iPad. To clear the record cache in the Fulcrum mobile app, see Clearing Records cache Stored on the Mobile Device .
Menu names can change as browsers update. If you don't see an option described here, use your browser's help or the official support page linked in each section.