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Photos in my export file have a size of 0 kb
Photos in my export file have a size of 0 kb

Understanding what is happening when you see photo files with a file size of 0kb in your exported data.

Mike Meesseman avatar
Written by Mike Meesseman
Updated over 5 years ago

After your download is exported, downloaded, and uncompressed, you may notice that some of the photos appear to have a file size of 0 kb. The most common reason for this is that the compression software that is being used does not support ZIP files that are over 4GB in size.

In order to extract ZIP files that large, you need to make sure that you use a program that supports ZIP files that are larger than 4 GB. One example is a program called 7-ZIP.

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