Overview
When extracting your export, you may notice that some photos display a file size of 0 KB. This typically occurs if the extraction software does not support ZIP files larger than 4 GB (ZIP64 format).
Solution
Use extraction software that supports ZIP64. Some of these tools include:
7-Zip (Windows)
The Unarchiver (Mac)
WinRAR (Windows/Mac)
Steps (Example: 7-Zip on Windows)
Install 7-Zip.
Right-click the downloaded ZIP file.
Select 7-Zip > Extract Here or Extract to [Folder].
Verify that the photos extract correctly.
Notes
If files still show as 0 KB, re-download the export. The file may have been corrupted during the initial download.
Ensure you have sufficient free disk space, as large ZIP files require additional space during extraction.
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