Fulcrum Enterprise Service-Level Agreement (SLA)
With Fulcrum Enterprise, we guarantee 99.5% Availability of the service each month you have an active account, excluding our Scheduled Maintenance Windows, under the published Terms of Service.
Any issues with Fulcrum’s Availability should be directed to firstname.lastname@example.org.
“Scheduled Maintenance Window” is typically between 21:00 and 23:00 Pacific Time on Fridays and could be longer with advanced notice given to customers.
“Availability” is defined as:
The Fulcrum web portal is available and accessible from any location, browser, or platform, and
Data can be synced successfully from a mobile device to the web service API